faq – Duolingo Asia

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FAQ

Shipping

How will I know that my order has been shipped?
You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your order while it is in transit.

How long does it take to ship my order?
Typical order fulfillment time for online purchases is 2-3 business days after placing the order and receiving payment. A shipping confirmation is emailed to the user once the order has been approved and shipped.

Can I change my order or ship-to address?
We work to process orders right away, so unfortunately, this means that we cannot make changes to an order.

How do I know what my tracking number is?
The shipping confirmation email will contain all of the required information to track your shipment.

My tracking number does not work. What should I do?
Tracking numbers might not be properly scanned but the package arrives within a few days anyway. If the package does not arrive in a reasonable amount of time contact us and we’ll be happy to assist you directly for further information.

Where do you ship from?
All Duolingo Store Asia orders ship from Hong Kong.

Orders

How do I know if my order was placed successfully?
You will know that your order has been sent to us when you see the ‘Order Confirmation’ page on your web browser. This screen will issue an Order Number and provide a summary of the order you placed. You will also receive an order confirmation via email when your order is placed.

How do I cancel my order?
If you need to cancel your order, please send us your name, email, order number, and the reason for the cancellation through our contact us page. If the order has not yet shipped and is eligible for cancellation, you will receive an email notification of the cancellation.

Payments

What payment methods do you accept?
We accept major credit cards, Alipay and WeChat Pay.

International Orders

Do you ship internationally?
Yes. Available countries will be offered when entering your shipping address at checkout.

What shipping carrier delivers my international order?
All orders are shipped with FedEx.

Return / Refund / Exchange

What is your returns policy?
All sales are final. For more details, please refer to our store return policy.