Help Center - How do I request a refund?

How do I request a refund?

Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods.

If you subscribed to Super Duolingo on an iOS (Apple) phone/device:

Refunds are handled by Apple, not Duolingo. Follow these instructions from Apple.

If you subscribed to Super Duolingo on a web browser (desktop):

1. Sign in to your Duolingo account via web browser
2. Click the Super icon at the top of the home screen
3. Scroll toward the bottom of the page and select the option to contact Duolingo support
4. You will have the option to send an email to Duolingo support. Please detail in the email that you need a refund for your web subscription. A member of our support team will review your request.

If you subscribed to Super Duolingo on Android:

1. You will have the option to contact Duolingo support via this link and select the option “Purchase Issue” from the drop-down. Please also detail in the email that you need a refund for your subscription. A member of our support team will review your request.

How do I request a gem refund?

If you need a refund of gems (Duolingo’s in-app currency), please submit a bug report and select “Purchase issue” as the type of issue.